Store Policy

Customer Care

We're here to help! At Urban Outpost, your satisfaction is our top priority. Whether you have a question about an order, need help finding the perfect product, or just want to know more about our brand — our customer care team is ready to assist you.

We aim to respond to all inquiries within 24 hours on business days (Monday to Friday). For questions about existing orders, please include your order number so we can help you faster.

If you're looking for information about shipping, returns, or payments, check out our Shipping & Returns page or Store Policy section for detailed answers to common questions.

Privacy & Safety

Protecting your privacy is at the heart of everything we do. This Privacy & Safety policy explains how we collect, use, and safeguard your personal information when you shop with us in the United Kingdom.

When you make a purchase or create an account, we collect information such as your name, email address, billing and shipping addresses, and payment details. This information is used to process your order, keep you updated on its progress, and improve your shopping experience.

We use trusted third-party banking and payment processors (including Stripe, PayPal, and Klarna) to verify payments and protect your financial data. Your full payment details are never stored on our servers.

We only contact you after your purchase to confirm your order, provide shipping updates, or respond to your questions. If you've opted in to our newsletter, we may also send you special offers or new product announcements — but you can unsubscribe at any time.

Your data is handled in accordance with the UK General Data Protection Regulation (UK GDPR). We never sell or share your personal information with third parties for marketing purposes.

Payment Methods

Stripe
Paypal